Client Specialist with Dutch and English

  • Company: Telus International
  • Job Location: Sofia - Bulgaria
  • Date: May 2, 2019 14:15
  • Employment Type: permanent
  • Experience: junior
  • Job Functions:

    Customer Service

Job summary

The position is based in Sofia, Bulgaria!

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

If you are excited about pets and you love to take care of them, then join the team!

Job description

Your responsibilities:

  • To support clients from around the world from different cultures and manage incoming calls and customer service inquiries
  • To provide accurate, valid and complete information to the clients’ requests
  • To identify and assess customers’ needs to achieve satisfaction

Job qualifications

Our requirements:

  • To be fluent in Dutch and to have a good level of English
  • To enjoy communication with people and resolve cases
  • To have a friendly personality
  • To be self-motivated and result-orientated

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral bonus
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture.

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!

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